Refund policy

Garden In Rolle Floral Studio


At Garden In Rolle Floral Studio, every floral arrangement is handcrafted and prepared specifically for each order using fresh seasonal flowers. Due to the perishable nature of floral products, the following policy applies.

 

 

 

1. Nature of Floral Products

 


Flowers and plants are classified as perishable goods.

For this reason, returns or exchanges are generally not accepted once an order has been delivered.


Natural variations in flower type, bloom size, color tone, and arrangement styling may occur depending on seasonal availability.

 

 

 

2. Eligible Cases for Replacement or Refund

 


A replacement or refund may be considered only under the following circumstances:

 

  • The wrong product was delivered.

  • The arrangement arrived damaged.

  • The flowers were not fresh at the time of delivery.

  • Significant quality issues at delivery.

 


Customers must notify us within 24 hours of delivery.


Requests must include:

 

  • Order number

  • Clear photos of the product

  • Description of the issue

 


Failure to report within this period may result in rejection of the request.

 

 

 

3. Non-Refundable Situations

 


Refunds or exchanges are not provided for:

 

  • Change of mind after delivery.

  • Personal preference regarding flower selection or design interpretation.

  • Minor natural variations in flowers or packaging.

  • Incorrect delivery information submitted by the customer.

  • Recipient absence or refusal to accept delivery.

  • Delays caused by customer unavailability or incorrect contact details.

  • Normal flower aging after delivery.

 

 

 

 

4. Substitution Policy

 


Due to seasonal availability, certain flowers or packaging elements may be substituted with items of equal or higher value while maintaining the overall aesthetic and style of the arrangement.

 

 

 

5. Delivery Responsibility

 


Once the order is successfully delivered to the provided address or accepted by the recipient, responsibility transfers to the customer.


Proof of delivery may include:

 

  • Recipient confirmation

  • Delivery photo

  • Courier confirmation

 

 

 

 

6. Cancellation & Modification Policy

 


Orders may be cancelled or modified under the following conditions:

 

  • Cancellation requests must be made before preparation begins.

  • Same-day or scheduled delivery orders cannot be cancelled once production has started.

  • Custom or personalized arrangements are non-cancellable after confirmation.

 

 

 

 

7. Refund Processing

 


Approved refunds will be issued through the original payment method within 7–14 business days, subject to bank processing timelines.


Shipping or delivery fees are non-refundable once dispatch has occurred.

 

 

 

8. Special Event Orders

 


Orders placed for peak occasions (Valentine’s Day, Mother’s Day, Eid, National celebrations, or promotional releases) may be subject to stricter cancellation and refund conditions due to high production demand.

 

 

 

9. Customer Care Commitment

 


Our team is committed to resolving any genuine concern professionally and fairly while preserving product quality standards.

 

 

 

10. Consumer Protection Compliance

 


This policy is prepared in accordance with Kuwait Consumer Protection Law No. 39 of 2014, recognizing the perishable nature of floral products.